Inside Gratipay

This is Gratipay's internal company portal. First time here? Welcome! Start at the top. :-)

Deal With Bad Behavior

When Gratipay contributors do not behave well, we deal with it swiftly and safely. Our primary goal is to ensure the safety of those who are wronged by the bad behavior of others. Our secondary goal is to facilitate behavior change and reconciliation where possible.

Level 0: Communicate Directly

In general, we try to empower people to work out their own resentment and guilt without having to involve an authority figure. Therefore, direct communication of these negative feelings in public channels is a normal part of Gratipay culture.

If you are hurt by or frustrated at someone for whatever reason, you may use Gratipay spaces to tell them so. Directly address the wrongdoer (don't address others about the wrongdoer). Focus on your feelings in response to specific behaviors using I-messages. Avoid shouting, cussing, ridicule, etc.

Conversely, if you wrong someone and either realize it on your own or are called out, you should apologize directly and ask what you can do to make it up to the person.

Level 1: See Something? Say Something!

If you observe bad behavior, speak up even if it's not directly aimed at you. Be aware of and work to resist the bystander effect.

Level 2: Involve Gratipay's Safety Team

Our primary concern is your safety, so if for any reason you're not comfortable communicating directly with someone about their bad behavior, you should report the incident to safety@gratipay.com to involve Gratipay's Safety Team. Our goal is to handle the incident swiftly and safely by following a management model of harassment handling, which the Ada Initiative defines as follows:

  1. you have a public harassment policy that clearly states that harassment is unacceptable, and gives examples of unacceptable behaviour

  2. you have a clear reporting avenue publicised with the policy

  3. you have an empowered decision maker, or a small group of decision makers, who will act on reports

  4. reports of harassment are conveyed to those decision makers when reported

  5. they consider those reports, gather any additional information they need to make a decision — which could include conduct in other venues and other information that a very legalistic model might not allow — and they decide what action would make the event safer

  6. they communicate with people who need to know the outcome (eg, with the harasser if they need to change their behaviour, avoid any people or places, or leave the event; volunteers or security if they need to enforce any boundaries)

  7. they provide enough information to the victim of the harassment, and when needed to other attendees, to let them make well-informed decisions about their own safety

Level 3: Involve Law Enforcement

If you believe you or someone else is in physical danger in a Gratipay space, please notify law enforcement. If you are unsure what law enforcement agency is appropriate, contact safety@gratipay.com or on-site event staff, and we will help you.

Table of Contents